Refund policy

Live plants and your rights

Greenform sells live plants. This policy sits alongside the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and nothing here limits the rights those Acts give you.

If your plant arrives damaged

Open your box on the day it arrives. If a plant is broken, crushed, frozen, or clearly unwell, email mitch@greenform.nz within 48 hours with your order number and photographs of the plant and the packaging. We will replace the plant or refund it, and we cover the cost either way.

Some leaf yellowing or a few bruised edges after transit is normal and usually recovers within a fortnight. If you are unsure whether what you are seeing is a problem, send us a photo and we will discuss.

Our 50 day guarantee

If a plant declines in its first 50 days despite being cared for as described on the care card that came with it, contact us. We will work through what is happening with you first, and if the plant cannot be brought back we will replace it or refund it.

This does not cover plants that have been repotted, kept in conditions clearly outside what would be considered normal, overwatered to the point of root rot, or left without water for long periods.

Change of mind

We do not accept returns of live plants for change of mind. Plants cannot be resold once they have left our care, and transit is tiresome for them. Please read the plant information on each product page before ordering, and email us if you are unsure whether a plant suits your space.

Pots and other non-living items

Pots and other non-plant items can be returned within 14 days of delivery if they are unused and in original condition. Return postage is yours unless the item was faulty or we sent the wrong thing. Email us first so we can give you the return address.

Faulty or incorrect items

If we send the wrong item, or an item is faulty, we will replace it or refund it in full including any postage you paid.

Refunds

Approved refunds go back to the original payment method within five working days of approval. Your bank may take a few days more to show it.

Contact

Greenform, Auckland, New Zealand. mitch@greenform.nz